These Conditions apply to all Customers and form part of each contract entered into between a Agent and a Customer and between Luggage Post and a Customer. Each Customer enters into a contract with a Agent and a separate contract with Luggage Post when it uses this website to make a booking with that Agent. Each Customer should also read, and has the benefit of, Agent Conditions 4 and 5 and should be aware that each Agent with which it contracts has the benefit of Customer Conditions 3 and 4 below.
Luggage Post makes available a technological marketplace for persons who have available space (Agents) and persons who require temporary storage (Customers) to arrange online for the use of the available space for storage purposes. Luggage Post does not itself act as an Agent.
Customers may book storage via this website at any time. Customers are reminded to check Agent’s opening hours prior to booking. To book storage through Luggage Post, Customers must register to create a Luggage Post account and thus become a member. Please see the website terms and conditions, which govern access to and use of this website.
Each Customer agrees to provide accurate, current and complete information during the registration process and to update that information as necessary to keep it accurate, current and complete. Luggage Post reserves the right to suspend or terminate a Customer’s Luggage Post Account and access to this website if any information provided proves to be inaccurate or incomplete. Each Customer is responsible for safeguarding his password and agrees that he will not disclose his password to any third party and that he will take sole responsibility for any actions under his Luggage Post Customer Account, whether or not he has authorised those actions. Each Customer must immediately notify Luggage Post of any unauthorised use of his Luggage Post Customer Account by emailing info@luggagepost.com.
When placing a booking, each Customer will be asked to provide certain information, such as:
i) dates and approximate times for dropping off and picking up items,
ii) number of items and
iii) any relevant notes to the order.
In addition, each Customer will be asked to provide customary billing information, such as name,
billing address and contact details. Each customer will also be asked to provide payment
card information to a third party payment provider and each Customer’s payment card will
be debited at the time of booking. Once payment is confirmed, a Customer’s booking
transaction is complete, and the Customer will receive an email confirmation summarising
his or her confirmed booking. All payments by Customers to Luggage Post and by Luggage Post
to Agents will be processed through an online payment system, unless clearly stated otherwise.
Customers are reminded that storage must be booked through this website. Agents are not permitted to accept cash payment in store and Customers must not attempt to pay for storage in cash. Doing so breaches these terms and conditions and as a result invalidates the insurance that the Customer would otherwise benefit from, see Condition 6 “Insurance” below.
The fees for each transaction are displayed in the pricing section of this website and are stated inclusive of VAT. Fees are charged on a time of storage basis, so if a Customer fails to comply with his stated storage and collection times, additional charges may be debited to his payment card.
This website provides the opening times of each Agent, and Customers are responsible for checking that these suit their booking plans. When a Customer books and pays for a Agent’s space, a contract arises between the Agent and the Customer under which, among other things, the Agent must return the stored items to the Customer in the same condition in which they were stored at the time and on the date stated in the booking. Luggage Post is not a party to this contract.
Each Customer will comply with the security arrangements specified by the Agent, including the provision of proof of booking and proof of identity, inspection of the luggage stored, sealing of bags and/or photographing the luggage to record condition. Unless specifically agreed by Luggage Post and the relevant Agent at the time of booking, only the Customer which deposits an item may collect that item.
Each Customer is responsible for any injury or damage to the Agent, its property or any third parties caused by the items stored or by any negligent act or omission of the Customer. Each Agent is responsible for any damage to, or loss or theft of, items stored with that Agent unless the damage is caused by factors beyond the control of the Agent. As an intermediary service provider, Luggage Post will not be responsible in either case stated above and each Customer and Agent releases Luggage Post from any liability to it.
EACH CUSTOMER AGREES THAT IT WILL NOT STORE ANY OF THE FOLLOWING ITEMS
The Agent may remove and dispose of any item stored that breaches this Condition without notice to the Customer and without any responsibility to the Customer. The Agent may also report to any relevant authority any illegal or suspected illegal activities of the Customer or any hazardous item stored. The Customer agrees to release and indemnify the Agent from and against any and all liability relating to the Agent’s removal and/or disposal of stored property in accordance with this Condition, or the Customer’s breach of this Condition.
Customers may cancel a booking via app, website or by giving written notice to info@luggagepost.com, or by speaking to a member of the Luggage Post team. Cancelled bookings will be fully refunded as long as notice is given prior to the start time of the booking. If an Agent is unable to fulfil a booking, the Luggage Post team will notify the Customer and provide a refund or, if the Customer requests, arrange storage with an alternative Agent.
Luggage Post has, at its own cost, arranged insurance that is provided by INSUR
If as a result of a booking a Customer’s bag is damaged, lost or stolen, and that theft, loss or damage is directly caused by an approved Agent under a booking that satisfies these terms and conditions (including Condition 4 “Prohibited Items” above) and the insurance policy general terms and conditions, then the Customer will be able to claim on Luggage Post’s INSURANCE insurance policy.
In the event of a claim for theft, loss or damage to a Customer’s bag, the Customer must inform INSURANCE as soon as it becomes aware of a claim. The number to call is +256 702
Please note that the amount you, the Customer, receive in the event of a claim may be subject to deduction of an excess (not exceeding $150) and may be subject to other limitations and exclusions in the insurance policy. For example, the insurance does not cover any valuables, including electronics, fine art or money stored. Any Customer may ask Luggage Post for a copy of the policy wording and policy summary if he or she has any concerns. The insurance covers each bag up to a value of $500 per bag.
Luggage Post recommends that Customers check their own insurance, if they have it, because standard travel and contents insurance policies may cover an individual for theft, loss or damage to his personal property even when stored elsewhere, particularly if the relevant insurer has been notified appropriately.
Each Agent’s liability for any loss or damage to any bag stored with that Agent will not exceed $500 or, if greater, the amount of any additional insurance purchased by the Customer. If the damage to the bag exceeds $500 in value, the cover is capped at $500 and neither Luggage Post nor the Agent shall be liable for the additional damage.
These Conditions and any non-contractual obligations arising out of or in connection with them are governed by, and will be construed in accordance with, English law. The English courts have jurisdiction to settle any disputes that arise under these Conditions. Nothing in these Conditions shall constitute a partnership or joint venture of any kind between Luggage Post and any Customer or constitute either party the agent of the other for any purpose.
These Conditions apply to all Agents and form part of each contract entered into between a Agent and a Customer. Each Agent enters into a contract with a Customer when the Customer uses this website to make a booking with that Agent. These Conditions also form part of the separate contract each Agent has entered into with Luggage Post. Each Agent should also read, and has the benefit of, Customer Conditions 3 and 4 and should be aware that each Customer with which it contracts has the benefit of Agent Conditions 4 and 5 below.
Luggage Post makes available a technological marketplace for persons who have available space (Agents) and persons who require temporary storage (Customers) to arrange online for the use of the available space for storage purposes. Luggage Post does not itself act as an Agent.
Luggage Post creates a listing for each Agent using information provided by that Agent. In order to be featured on this Website, the space must have a valid physical address.
Each Agent represents and warrants that its listing and the booking of,
or a Customer’s use of, his space:
(i) will not breach any agreements he has entered into with any third parties;
(ii) will be in compliance with all laws and regulations (including tax laws and regulations)
that may apply to the Agent; and
(iii) will not conflict with the rights of third parties.
Luggage Post assumes no responsibility for a Agent’s
compliance with any applicable laws and regulations. It is a Agent’s responsibility to investigate the legality of making
space available to other people.
Luggage Post does not itself act as an insurer. If a Customer books and pays for Agent’s space, then at the time of storage there will be a contract between the Agent and the Customer under which the Agent must return the stored items to the Customer in the same condition in which they were stored at the time and on the date stated in the booking. Luggage Post is not a party to this contract. In the event of a claim, customers should contact Luggage Post. The claims process will be handled by Luggage Post and our insurer - Agents will not be held responsible for handling the claims process. The insurance covers each bag up to a maximum of £750 per bag and policy details may be found on our website. Each Agent’s liability for any loss or damage to any bag stored with that Agent will not exceed £750 or, if greater, the amount of any additional insurance purchased by the Customer. If the damage to the bag exceeds £750 in value, the cover is capped at £750 and neither Luggage Post nor the Agent shall be liable for the additional damage
Luggage Post offers Agents the opportunity to market or promote additional services and/or offer discounts to Luggage Post Customers through its listing. Luggage Post does not charge Agents or earn commission from Customers for this service.
Each Agent must ensure that its listing does not breach or invalidate any applicable mortgage, insurance or other agreement or policy. Each Agent should check the terms of any such agreement or policy before advertising their space. Each Agent must also be legally permitted to advertise the space on this website.
Luggage Post is responsible for providing customer support and all Agents are encouraged to direct customer enquiries to Luggage Post, if the Agent is not equipped to deal with the enquiry.
Each Agent acknowledges and agrees that:
When placing a booking, each Customer will be asked to provide certain information,
such as:
i) name,
ii) dates and approximate times for dropping off and
picking up items,
iii) number of items and
iv) any relevant notes to the order.
These will be passed onto the Agent and the Agent is not liable for any data information
security breach.
It is the responsibility of each Agent to follow the Safety Checklist provided by Luggage Post when a Customer arrives with a booking. This includes checking for proof of booking and proof of identity. Customers who arrive without a booking must be directed to the Luggage Post website to place a booking over the phone. Each Agent has the right to require additional security measures, such as inspection of the luggage stored, sealing bags with the security ties provided by Luggage Post and/or photographing the luggage to record its condition at the time of storage.
Each Agent will use reasonable efforts to protect and maintain the security of the items stored in its space and ensure they remain undisturbed. Agents must use the space approved for secure storage by Luggage Post.
If a Customer fails to pick up its item at the time stated in its booking, the Agent must inform Luggage Post. Luggage Post will attempt to reach the Customer and arrange for it to pick up the item at a new time. Failing this, Luggage Post will arrange for delivery of the item. If the Customer cannot be contacted, Luggage Post will arrange to pick up the item and make plans for its disposal.
If a Agent alters its opening hours (either generally or on a particular day) and this will affect an existing booking, the Agent must inform Luggage Post as a matter of urgency. Where an Agent is not open to receive or deliver on a confirmed booking (a defaulting Agent), Luggage Post’s policy is to refund the booking fee paid by the Customer and/or, where practicable and with the Customer’s consent, to arrange a booking with an alternative Agent for the Customer. In these cases, the defaulting Agent will not be entitled to receive any commission on the booking and, if the commission has already been paid by Luggage Post to the defaulting Agent, the amount of any commission due to the alternative Agent will be deducted from the next Storage Fee paid by Luggage Post to the defaulting Agent.
Each Customer agrees not to store any of the prohibited items identified in Customer Condition 4 ‘Prohibited Items’. If a Agent reasonably suspects a breach of Customer Condition 4, the Agent has the right to remove and dispose of the items stored without notice to the Customer and without responsibility to the Customer. The Agent may also report to any relevant authority any illegal or suspected illegal activities of the Customer or any hazardous item stored. The Agent must inform Luggage Post immediately it becomes aware of a breach or a suspected breach of Customer Condition 4. By making a booking on this website, the Customer has also agreed to release and indemnify the Agent from and against any and all liability relating to the Agent’s removal and/or disposal of stored property, or the Customer’s breach of Customer Condition 4.
Each Agent is responsible for any damage to, or loss or theft of, items stored with that Agent unless the damage is caused by factors beyond the control of the Agent. Each Customer is responsible for any injury or damage to the Agent, its property or any third parties caused by the items stored or by any negligent act or omission of the Customer. As an intermediary service provider, Luggage Post will not be responsible in either case stated above and each Customer and Agent releases Luggage Post from any liability to it.
Customers pay a fee (the Fee) when making a booking. The Fee is set out on this website and comprises two elements: a Storage Fee due to Agents and a Service Fee due to Luggage Post.
The Storage Fee (to which the Agent is entitled as consideration for the use of his space and which Luggage Post collects on behalf of the Agent and pays to the Agent) is agreed between each Agent and Luggage Post. The Service Fee (which Luggage Post retains as consideration for the services provided by it and to cover costs such as transaction fees (for example, Stripe fees and/or bank charges on transfers made) and discounts applied to bookings (see Condition 5.3 below)) comprises the balance of the Fee.
Luggage Post has complete discretion to offer promotional discounts to any Customer’s booking as it sees fit.
Each Agent will be paid the Storage Fee owed to it by bank transfer to the account information provided by the Agent in the contract it signs with Luggage Post. Storage Fees are paid monthly in arrear on or around the 10th day of each month.
Each Agent understands and agrees that it is solely responsible for determining its applicable tax (including but not limited to value added tax) reporting requirements in consultation with its tax advisers, if considered appropriate. Luggage Post cannot and does not offer tax-related advice to any Agent.
Each Agent should check all relevant insurance policies to verify that damage to its property caused by third party property being stored in a commercial transaction is covered and each Agent should ensure that it notifies all relevant insurers and other relevant third parties appropriately. In addition, each Agent should ensure that all other relevant insurance policies (such as its own contents and public liability policies) cover it for any damage emanating from goods stored in accordance with these Conditions. If an Agent has any questions about its insurance policy and how it relates to this service, Luggage Post can put the Agent in contact with INSUR, who can offer a free consultation.
These Conditions and any non-contractual obligations arising out of or in connection with them are governed by, and will be construed in accordance with, English law. The English courts have jurisdiction to settle any disputes that arise under these Conditions. Nothing in these Conditions shall constitute a partnership or joint venture of any kind between Luggage Post and any Customer or constitute either party the agent of the other for any purpose.